On 22 April 2026, Transparency International Malaysia hosted a webinar titled “Towards an Effective Ombudsman for Malaysia: Lessons from Global Best Practices.”
We were honoured to be joined by two distinguished speakers:
- YBhg. Tan Sri Dr. Ismail Hj. Bakar, Chairman, Enforcement Agency Integrity Commission (EAIC)
- Mr. Klavs Kinnerup Hede, Director of International Relations, Ph.D., The Danish Parliamentary Ombudsman
The session was moderated by Muhamad Nazri bin Shaidon, EXCO member of TI-Malaysia.
✨ Key Highlights:
- The role of an Ombudsman in safeguarding citizens’ rights and strengthening public trust.
- Comparative lessons from established Ombudsman offices worldwide, including insights from the Danish Parliamentary Ombudsman on independence, impartiality, and effective complaint-handling mechanisms.
- Practical strategies for adapting global best practices to Malaysia’s context.
- Challenges and opportunities in building a credible, independent, and effective Ombudsman system.
This webinar successfully gathered 174 participants, underscoring Malaysia’s ongoing commitment to advancing accountability, transparency, and good governance through the institutionalisation and strengthening of an Ombudsman framework.